FAQ

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We've compiled a list of frequently asked questions about SHEHDS. If you don't find the answer you're looking for here, please don't hesitate to contact us.

 

Company

Q1: When was the SHEHDS established?
2015
 
Q2: Do you have warehouses in worldwide?
SHEHDS has warehouses in Los Angeles CA US, Perth Amboy New Jersey US, Prague Czech, Madrid Spain, Moscow Russia. The delivery takes 3-7 days. Free shipping, free tax for the stock.
 
Q3: Is SHEHDS accessible with self-pickup?
The warehouse is only for sending lights, no show room, no pickup service.
 
Q4: Does SHEHDS collaborate for product review?
SHEHDS would like to collaborate with content creator on Youtube, Instagram, Tiktok and Facebook. Please check SHEHDS Affiliate Program for your application.
 
 

Products

Q1: How long is the delivery for SHEHDS?
From EU warehouses to EU counties, from US warehouses to US: 3-7 working days by express
From China to EU or US:
10-15 working days by express
30-45 working days by sea/train/post
 
Q2: Does SHEHDS provide customized services?
SHEHDS only custom flight cases with logos for more than 10 cases, and each case requires an additional fee 20USD.
 
Q3: Price is different between link and actual price?
The link contains multiple products and accessories. Please be subject to the final price you select.
 
Q4: Payment and Tax
Accessible with PayPal, Credit Card & Wire Transfer through Bank.
Taxes are charged for order shipped from China by Express.
 
 

After-Sale Service

Q1: How to track my order?
Track your order with tracking number here: https://www.17track.net/en
And check the tracking order for your reference.
 
Q2: How to Refund/Return/Exchange?
Please check SHEHDS Return & Exhange Policy here: https://shehds.com/pages/returns-refunds
 
Q3: What’s warranty for SHEHDS?
Please check SHEHDS Warranty Policy here: https://shehds.com/pages/returns-refunds